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63 Big Ernie
erniebigeee@yahoo.co.uk
IP: 2.125.181.147
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 Sunday 05/06/2012 17:50:21 UTC   |
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Hi there,
this is Big Ernie and I am writing this in reply to earlier comments. Firstly I would like to thank you for the feedback as it is very valuable and we always like to take action to fix any faults.
In the case of the meal on friday night, I personally was drinking at the bar with another customer. I noticed you were unhappy and asked if there was any problems, you replied that the you had been waiting a long time and when the food arrived it was cold. I promptly asked the waitress to ensure that fresh hot meals were bought out and served ASAP. I also offered you platter to share, which you declined. I then offered you free drinks again which you declined. At this point I said how important it was to me , that customers left my restaurant in a happy mood. I then went to the kitchen and ensured the chefs dealt with your food order. Your food was served again within 10 mins. After a couple of minutes I enquired if everything was ok, to which you replied yes.
On completion of the meal I again apologised and offered free deserts as again it was important to me that you enjoyed the evening.
After the meal you carried on chatting for quite a long time and I felt everything was fine. You then paid the bill in full. I opened the door and thanked you for coming. Again I thought everthing was fine.
Now I must answer the further allegations. Firstly I am sorry if you found me intimidating, as this is not the way I like to be perceived. I'm not sure why you felt intimidated as all along I was offering you free food and drinks.
As to the other incident, I would like to state that we have no security /enforcers as you describe them working at any time in the diner as they have never been required. We have NEVER had a single incident of violence or for that case any reports of drugs in Big Ernies .On the night mentioned the police did not visit the diner, which I would have thought was the first place for them to visit if they thought I had ordered someone to assault you and as I said ,you had paid the bill in full, so why would I even want someone to assault you.
I will state that if anything happened to you after you left the diner, it happened without my knowledge and was in no way connected to Big Ernies Diner.
I hope this has resolved the issue.
Ernie |
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62 Mr. A.Non
A@A.com
Location: Down the Road
IP: 86.16.68.23
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| Sunday 05/06/2012 16:59:17 UTC |
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| Nice try, it seems mouse-83@O2.pl is in some sort of relation to Mr. Ernie himself, so I wouldn't pay too much attention to that comment. Don't use your email if you don't want to get rumbled! |
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61 trish
trishsquish@hotmail.co.uk
IP: 82.18.158.119
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| Saturday 05/05/2012 11:00:19 UTC |
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We went to Big Ernies last night!
NEVER AGAIN! ASSAULTED FOR COMPLAINING!. We had had nearly an hour wait for food, which when it came was stone cold. We spoke to the manager, who was quite intimidating, but we took it that he was trying to be helpful. We said we just wanted our food to be hot. It was reordered, and when we finally got it was very nice. We turned down the offer of free dessert, as it was quite late by thi time, and as we had missed the event we were going on to, decided to just go home. We paid in full, and when the manager asked if we'd enjoyed the meal as we left my husband said it was very nice, eventually. However after we left and were walking down a dark sidestreet, a man who later said he was a "friend" of the manager, (giving the impression he was some kind of bouncer/protection) chased down the street after us, pushed my pensioner mother, who is disabled with rhuematoid arthritis, grabbed my daughter around the waist from behind,frightening her, and physically lifted her out of the way, to, in his words, "get through them to get to him" (my husband)pushed my daughters boyfriend aside, and then got into my husbands face and started threatening him. He then started verbally abusing my daughter, and pushed my mother again!!!!!! We called the police before either my husband or daughters boyfriend hit him, He refused to leave us alone even knowing they were on the way. When the police arrived, they discovered he was high on drugs,and said to think about pressing charges for assault. The man and restaurant now have a file, and will be monitered for further violent/drug related incidents. My other daughters birthday was ruined, and needless to say, we will NEVER, go there again. And I would advise everyone else not to either. |
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60 Fudj
fudjyb@msn.com
IP: 82.21.17.206
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| Saturday 05/05/2012 00:11:45 UTC |
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Okay have heard this a few times now:
Stop victimising people if they complain about stuff seriously had an awsome meal in here on my stage do.
But i hear alot of bad shit about you guys and about taking negative feedback....seriously take advice move on! |
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59 Katt
Kattweaver@gmail.com
Location: London
IP: 86.26.216.99
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| Thursday 04/19/2012 17:51:20 UTC |
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Hello,
We came to eat at the diner on Saturday, you guys took some photos of us and we wondered if you could send them my way (with a guy in an Elvis shirt) also we would like to thank you for awesome food in a great little place! The service was awesome too!
Thank you,
Katt |
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58 David
tradesurgeon@live.com
Location: Portsmouth
IP: 188.29.125.12
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| Tuesday 04/10/2012 20:02:53 UTC |
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We love this place...we would love to play a gig here we are a 50s and 60's cover band playing mostly rock'n'roll...please check us out http://www.facebook.com/pages/Danny-and-the-Dreamtones/299172453450657  |
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57 Chloe
chloe-me@hotmail.co.uk
Location: Portsmouth
IP: 82.24.115.231
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| Sunday 04/01/2012 21:40:21 UTC |
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| It was my first time and I had an amazing time and the food is brilliant! The staff and everyone there were extremely lovely and helpful and the atmosphere was amazing. Big Ernies Diner has to be my favourite place in the entire world! I loved it! I will be coming back a lot more often. :D :D |
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56 Dave Pietersen
Dave_P@hotmail.com
IP: 81.97.5.133
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| Wednesday 03/14/2012 21:42:39 UTC |
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Friend of mine attended to attempt the big Earnie's challenge, but felt slightly cheated when the meal it's self did not match the meal that was advertised on this website.
For one, there was FAR too much lettuce at the time than was advertised on this site. Secondly, the agreement clearly states that if you finish it within an hour, the meal is half price. When he enquired about this he was told that he had to finish it within the 45 minute and there was no other offer.
In short, I feel that you should either sort out your website to actually match the challenge or just admit that you've been conning your customers Earnie.
Despite all of this I would like the record to show that we received excellent table treatment and the waitresses were delightful at their job. The food it's self was also exquisite and I would recommend it.
Regards,
Dave Pietersen |
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55 Paula Galloway
Kim.galloway@sky.com
Location: Havant,Hampshire
IP: 212.183.128.42
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| Sunday 03/04/2012 20:46:08 UTC |
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 have just come from your great restaurant, was there to celebrate my birthday with my hubby,sister, and brother in law the staff are really friendly the food was great and the other guest joined in to sing happy birthday to me so had a great evening |
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54 ralphie
ralphiewarren80@yahoo.com
Location: portsmouth
IP: 212.183.128.89
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| Monday 02/20/2012 23:46:41 UTC |
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wow me and my other half came here saturday staff where great food was amazing best mixed grill ive ever had would recomend to anyone  |
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53 Emma
emma.fogarty@hotnail.co.uk
Location: Portsmouth
IP: 82.24.230.234
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| Sunday 02/05/2012 23:19:05 UTC |
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 My husband and I wanted to treat our little boy to a special Milkshake and a burger and fries, and so we wrapped up as warm as we could, layyered up the children and trekked half way across Portsmouth to visit yyou, we got to you at around 14.30 on Thursday this week and you were closed!!!!! I checked your website before we headed out, and there are no opening hours on here, but I saw that you have a brunch menu that you run from 11am-3pm, so I presumed you would be open!!! I am only telling you this so that you can update your website with the hours advertised on the door 5-10. |
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52 Vicky
dark.pearl@hotmail.co.uk
IP: 109.145.21.152
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| Saturday 01/21/2012 21:35:24 UTC |
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I walk past Big Ernie's Diner on the way to uni every single day and have always wanted to try it. So I said to my boyfriend that I wanted to go and we went. It did not disappoint me at all, amazing service, fantastic food, and the shakes... the shakes were out of this world!!
I recommend the Jerry Lewis!!!
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51 karen
karen.gibbs66@yahoo.co.uk
Location: Havant
IP: 86.179.163.136
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| Saturday 01/07/2012 16:19:41 UTC |
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Cannot recommend this restaurant enough. The staff are friendly and polite and the food is fantastic and excellent value for money. Will definitely be back and will recommend to all my friends. Thanks for a lovely night out and see you all soon. |
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50 milky floater
a@mail.com
Location: emsworth
IP: 212.183.128.114
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| Wednesday 12/28/2011 14:52:34 UTC |
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| Il bet you 500 bucks my mate function burner will eat 2 of them challenges in 30 mins |
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49 Scott
sdevine73@googlemail.com
Location: portsmouth
IP: 2.125.52.229
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| Monday 12/19/2011 20:44:02 UTC |
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| hi just to say thank you for superb food monly problem is, When i can come agai i highly recommend th big kahuna burger, tonight i enjoyed the steak and chicken skewer combo perfectly cooked and seasoned see you very soon to the attentive and friendly staff |
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48 kelly
kellygoring@hotmail.com
Location: southsea
IP: 10.70.73.49<br> [82.132.138.221]
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| Monday 12/19/2011 20:34:55 UTC |
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| **AMAZING FOOD** me and my partner came here tonight and have nothing bad to say about this place. The burgers taste like steak, the steaks are sooo tender and the deserts are the best wev ever tasted.the resteraunt is very authentic and the waitresses were lovely especially big ernies fiancee :) see u next week :) |
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47 Tim Hoolahan
a-communication@hotmail.co.uk
Location: Petersfield
IP: 87.115.15.194
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| Wednesday 12/14/2011 23:12:50 UTC |
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Hi, a group of around 8 of us are looking to come down and attempt 'ernie's challenge' in January.
Can we just walk in or will we need to book in advance for this? |
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46 big ernie
erniebigeee@yahoo.co.uk
Location: Big Ernies
IP: 109.150.253.38
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| Thursday 12/01/2011 21:11:44 UTC |
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Dear Zoe,
I'm very sorry you were dissappointed with your visit to my diner, as it is very important to me that everyone enjoys their visit.
I've got to say the feedback from the customers about the deserts are normally very good and we pride ourselves on our customer service. The sunday you were was a very busy day as we are open from 11 am and we get a lot of families spending their sunday afternoon with us and as you pointed out there was only one other table in at the same time as yourselves, my girls were probably a little tired and maybe let the standard that I normally expect slip.
Please feel free to contact me on my atttached email address and I will personally make you the best desert on the south coast absoloutly FREEEEE !  ))
Big Ernie ![:']](scripts/guestbook_a3fb0dc6f0034aeca1a0a54dcae7c6cb/smilies/blush.gif "blush") |
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45 sandra
mouse-83@o2.pl
Location: portsmouth
IP: 109.150.253.38
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| Wednesday 11/30/2011 16:07:19 UTC |
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| hello agien had fantastic time in ur dinner ...food super..waitress lovely..im gona be back on the weekend with some of my friends...SEE U SOON...THANK YOU... sandra xx |
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44 Zoe
Zoecsmith11@gmail.com
IP: 217.140.7.47
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| Sunday 11/06/2011 10:23:43 UTC |
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 A group of 12 of us went to Big Ernies last night, the starters were ok, mains were quite nice, however my boyfriend and I decided to share the chocolate, vanilla brownie and walnut sunday. When it came out we were supprised by how big it was but we soon realised it was nearly all wipped cream, 1 scoop of chocolate and 2 scoops of vanilla and lots of walnuts, we had about 4 or 5 tiny pieces of brownie in our entire desert so for £6.95 we were very dissapointed. We spoke to the waitress who was very rude she had an attitude then walked off.
The service wasn't very good, the waitresses were rude, and we had to prompt them to take our orders, mains and deserts and for the bill, we were 1 of 2 tables in the resturant so I don't know what took so long?!?! None of our group will be going there again as a result. |
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Total Records:63
